Allied Universal

Account Manager

Job Locations US-VA-Colonial Heights
Category (Portal Searching)
Account Manager


At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture.  There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team.  We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Job Description

As an Account Manager for Allied Universal Janitorial Services, you will be responsible for routinely performing constant reviews and assessing the overall needs of the client and property and will make informed recommendations to management. The ideal candidate will have prior experience in operations, floor care, maintenance, and payroll while utilizing an effective, collaborative leadership approach to inspire respect and trust among team members!


Job Responsibilities

  • Use effective methods to keep staffing at acceptable levels, working within budgeted hours and expenses.
  • Manage each department daily activities and work schedule to ensure proper preparation and adequate staffing daily and for special events.
  • Train and manage staff--setting site operational goals for each department, regularly assessing performance, and quickly making effective corrections to performance and conduct, including retraining, employee corrective action and development plans.
  • Process new hires, scheduling, and payroll paperwork for all personnel.
  • Measure department effectiveness through quality inspections and adjust as goals change or need improvement.
  • Collaborate with and schedule contractors for electric, plumbing, and HVAC needs.
  • Purchase and maintain appropriate and adequate supplies and inventory for the property.
  • Ensure the proper maintenance of all equipment by making arrangements for repair and/or replacement of used and damaged equipment to avoid service disruptions.
  • Additional duties assigned by the Regional Manager and/or mall management.


  • Be at least 18 years of age with high school diploma or equivalent for full time positions.
  • Certain positions may require successful completion of a background investigation and a drug screen in accordance with all federal, state, and local laws.
  • Effective communication skills with customer, patrons, and employees- assisting others in a friendly and engaging manner at all times.
  • Excellent written, verbal, and customer service skills.
  • Knowledge of cleaning chemicals and supplies.
  • Possess the integrity and ability to work independently and/or collaboratively in a team environment.
  • Experience in operations, diagnostics and maintaining HVAC/chiller systems.
  • Possess strong maintenance skills/knowledge and computer proficiency.
  • Make a professional impression, both in appearance and conduct with highly effective verbal and written communication skills.
  • Exudes confidence and comfort in interacting effectively with all management levels.
  • Willingness to work hands-on and where needed, alongside the staff.
  • Passion to embrace change with the ability to modify goals and directives quickly.
  • Capable of multi-tasking, using independent judgment, and solid decision-making.
  • Sound knowledge of OSHA and safety standards for housekeeping, maintenance, and landscaping programs.
  • Knowledge of cleaning chemicals and supplies.
    • Ability to operate machinery including high lifts, motorized tools, and vehicles.
    • Ability to climb ladders and walk the rooftop of the facility.
    • Ability to lift and carry up to 30 pounds.
    • Ability to bend, stoop, kneel, reach overhead, drive, and operate equipment frequently and repetitively.
    • Ability to be on call 24 hours a day, 7 days a week, and 365 days a year to handle any requests and/or incidents at the site.
    • Must be flexible and able to adapt to variable shift hours, including possible weekends and nights, as needed by the company
    • Reliable transportation is required.


Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:


We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Requisition ID



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