Allied Universal® is hiring a Badging Manager.
$26.75 / Hour, Benefits after 90 days
Please upload a resume
The Badging Manager oversees the client’s Badging Center with regards to day-to-day operations, supervision of staff, responding to customer service requests, issuing access cards in a timely and efficient manner, conducting on-site training, as they relate to client/AUS Contractual agreement. This position is responsible for the professional operation, administration, profitability, and quality assurance of badging security services for a client’s site. Other duties include, but are not limited to, safety direction, quality assurance, planning, organizing, directing, and controlling the Badging Administrator team during normal and emergency operations and training.
RESPONSIBILITIES:
- Direct and conduct all badge related audit procedures, and the distribution of their workload
- supply ordering and supply budget management
- Selection and placement of Badging Center personnel; career development of team members; conduct performance appraisals
- Oversee the evaluation and implementation of change management and best practices for the entire client access control policy, impacting up to C-suite level optics
- Oversee interpretation and implementation of policy regarding the shrinkage of access-control items which has a substantial impact to client budget and cost
- Oversee the investigation and resolution of issues of nefarious action found during badge audits; make recommendations to customer regarding process improvement and increased security measures
- Oversee quality assurance programs implemented by Badging Center team members; review, select and compile training materials to design and implement a site/contract-specific training and development program
- Review and apply correction to reporting, review job performance, remove security personnel from their assignment in the event of access control violations
- Working with cross functional teams to service client needs
QUALIFICATIONS:
- High School diploma
- Minimum of three (3) years of experience directly supporting enterprise level badging, access systems, or similar programs
- Prior supervisory/management experience, ideally in a security role
- Previous experience in customer service or in an administrative position
- Experience working with security access control as well as badging applications and/or software (Lenel)
- Ability to develop and lead direct reports in company practices and procedures
- Ability to analyze and develop innovative recommendations and solutions
- Excellent planning organizing and project management skills
- Excellent oral and written communication skills, presentation skills
- Ability to track, maintain and supervise staff, including assigning work and providing training and discipline
- Ability to provide positive direction and motivate performance and be an effective team member
- Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
- Courteous phone manner and maintain professional composure when dealing with unusual circumstances
- Demonstrated ability to work with minimal supervision and utilize sound judgment and be self-motivated
- Ability to multitask, and remain cordial and professional in stressful situations
- Proactive problem-solving skills
- Able to learn and apply standardized operating procedures to support issue resolution
- Proficiency in Microsoft Windows and Office Suite
- Ability to read, write, and speak clearly in English
- Able to type 35 words per minute with minimal error
PREFERRED QUALIFICATIONS:
- Lenel Knowledge
- Jira Knowledge
- Badging experience
- College degree in Criminal Justice, Security Management, or related field of study
- American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) or Physical Security Professional (PSP) certification
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.