Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Operations Center - RSOC in Irvine, CA, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As an Unarmed Security Officer at a dynamic manufacturing and industrial location, you will monitor and patrol assigned areas, conduct access control and badge-related activities, and maintain a visible presence to help deter security-related incidents. You will provide outstanding customer service and clear communication while supporting a welcoming environment. Join Allied Universal’s agile, reliable, innovative team, where a caring culture, teamwork, and integrity guide every shift.

Position Type: Part Time

Pay Rate: $26.25 / Hour

Job Schedule:

Responsibilities

• Represent core values of integrity, vigilance, and excellence.
• Monitor security, CCTV, access control, alarms, communications, and fire/life safety systems within the designated region using provided monitoring systems.
• Respond to and manage alarms and incidents and dispatch Security Specialists to various calls for service, customer assistance, emergencies, and security situations.
• Utilize exceptional customer service skills to handle critical situations with a calm and problem-solving approach while following all safety and security procedures.
• Thoroughly document security incidents.
• Respond to emergencies with urgency and maintain open communication with management and key leaders.
• Liaise with public safety agencies and their dispatch centers to coordinate emergency response.
• Assist client employees with safety and security concerns via email and phone.
• Investigate alarms with security patrol and facilities, and if necessary, alert fire and/or police services.
• Assist with after-hours administration of access badges.
• Conduct audits of panic/duress alarms, badge readers, CCTV cameras, and doors.
• Perform quality assurance functions to maintain adherence to continuous improvement principles as defined by RSOC Management.
• Collaborate with the RSOC management and ensure compliance with Standard Operating Procedures (SOPs).
• Participate in training exercises between field Officers and Operators.

Qualifications

High school diploma or GED with one to two years of experience within a RSOC or similar environment as a Dispatcher or Security Operator.

• Able to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools.
• Able to analyze and make decisions regarding data as it pertains to operational responsibilities.
• Excellent written and verbal communication skills, with high English proficiency.
• Attentive to meticulous detail and accurate documentation.
• Able to remain composed under pressure.
• Serve as a positive team player.
• Able to make appropriate decisions under pressure/stress.
• Self-motivated and proactive attitude.
• Able to adapt as the external environment and organization evolve.
• Able to effectively interact with other departments and varying levels of management.
• Able to prioritize workload based on urgency.
• Efficient time management skills.
• Strong proficiency with Google Office Suite, Microsoft Office, Excel, and similar software systems.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Able to complete shift work.
• Able to accept overtime when needed.

What You'll Do:

• Provide customer service to personnel, visitors, and vendors at a manufacturing and industrial location by carrying out site-specific security-related procedures, policies, and emergency response activities as appropriate.
• Conduct regular and random unarmed patrols of facility grounds, production areas, access points, parking areas, and the perimeter, reporting unusual conditions or security-related concerns.
• Monitor access to the location by verifying credentials, maintaining visitor and contractor logs, and following established entry and exit procedures.
• Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, notifying appropriate personnel and documenting actions taken.
• Complete required activity reports, incident reports, and shift documentation accurately and in accordance with Allied Universal and site requirements.

Minimum Requirements:

• Comfortable using a computer or tablet is preferred.
• Ability to lift up to 20 pounds is preferred.
• Customer service experience is preferred.
• Access control or badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.