Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Corporate Security Badging Office – Badge Technician I in Arlington, VA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal at a dynamic technology location where you will monitor and patrol assigned areas, stay visible to help to deter security-related incidents, and support a welcoming environment through strong communication and customer service. In this role, you will contribute to daily operations with agility, reliability, innovation, teamwork, and integrity while helping people feel supported throughout the site.

Position Type: Full Time

Pay Rate: $22.57 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols throughout the location and perimeter, as working environments and conditions may vary by site.
• The Badge Technician I is primarily responsible for providing customer service support, facilities support, phone call handling and trouble ticket resolution, as well as access management. While operating under close supervision of the Shift Supervisor, a Badge Technician I is expected to independently execute a number of standard operating procedures to support corporate employees and affiliates on a regular
  basis.
• This role will be part of a team of professionals working in a fast-paced and complex environment to troubleshoot badging operations. Duties include, but are not limited to, helping corporate employees and associates resolve their badging issues via phone, email, trouble ticketing, and in-person through a Walk-Up service. Various administrative badging duties require good judgment and creative problem solving, even in the absence of specific instructions, with a combined perspective of excellent customer service and strong attention to detail as security specialists.
• The successful applicant will be comfortable with shift-based work, have direct day-to-day contact with our clients, and will need: outstanding communication skills, an exceptional ability to multitask, a great attitude and work ethic, the ability to be a self-reliant team player, and the capacity to leave a consistent positive impression with each and every interaction.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• 1-2 years of experience in an administrative or customer service role
• Experience working with security access control systems and badging applications/software (e.g. Lenel)
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

• Skills and Abilities:
  - Excellent multitasking and ability to remain cordial and professional in stressful situations
  - Outstanding phone etiquette and strong people skills
  - Proactive problem-solving abilities
  - Capacity to learn and apply standardized operating procedures to support issue resolution
  - Positive attitude and outgoing personality
  - Proficiency in Microsoft Windows and Office Suite
  - Ability to read, write, and speak English clearly
  - Typing speed of at least 35 wpm
  

• Preferred Qualifications:
  - Strong computer skills, including proficiency with databases and badge management software
  - Excellent organization and attention to detail
  - Effective communication and problem-solving skills
  - Ability to work independently and as part of a team
  - Knowledge of corporate security policies and access control procedures 

The above statements are intended to provide a general overview of the role and responsibilities. They do not represent an exhaustive or definitive list of all duties, requirements, skills, or standards necessary to perform the essential functions of this position. The specific details and expectations may vary depending on the particular needs and context.
*Shift schedules are set at time of hire and will require 6 months of performance meeting team expectations before alternate available schedules can be requested. 

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.