Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services
• Impactful Work: Play a vital role in protecting people, property, and businesses
• Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)
• Manage day-to-day operations of the 24/7 GSOC, including monitoring, dispatch, reporting, and escalations to the client and Allied Universal leadership.
• Oversee guard force operations, including scheduling, payroll/timekeeping accuracy, shift coverage, post staffing, uniform/appearance standards, and overall performance.
• Serve as the primary point of contact for the client's Physical Safety & Security team, providing regular updates, performance reporting, and operational recommendations.
• Develop, maintain, and enforce post orders, GSOC standard operating procedures (SOPs), and guard service standards in alignment with client requirements.
• Ensure compliance with contractual KPIs, SLAs, and Allied Universal corporate standards; track and report on key performance metrics.
• Recruit, hire, onboard, train, coach, and retain GSOC operators and security officers assigned to the account, in partnership with Allied Universal branch leadership.
• Operate and maintain GSOC technology platforms, including mass notification, threat monitoring, access control, and visitor management systems used by GSOC personnel.
• Oversee day-to-day use of HELIAUS® for guard tours, post checks, and patrol reporting, ensuring officer accountability and timely reporting to the client.
• Support incident response and documentation, ensuring timely, accurate, and thorough incident reports are delivered to the client.
• Conduct regular site walks, post inspections, and audits to verify guard performance, post order adherence, and overall security posture.
• Manage account financials, including billing accuracy, overtime control, and budget adherence in coordination with Allied Universal branch leadership.
• Partner with the client on continuous improvement initiatives, identifying opportunities to enhance service delivery, efficiency, and risk mitigation.

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.
• Bachelor's degree in Security Management, Criminal Justice, or related field (preferred).
• 4+ years of management-specific experience in contract security or physical security operations.
• Prior GSOC experience required; direct experience managing or supervising a GSOC strongly preferred.Demonstrated experience managing guard force operations, including scheduling, performance management, and labor/overtime control.
• Experience with mass communication / threat monitoring systems, Brivo and/or Eagle Eye access control and video systems, and visitor management systems is a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a 24/7 environment.Excellent communication and interpersonal skills, with the ability to interface confidently with client stakeholders at all levels.
• Must meet all Allied Universal employment requirements, including applicable state guard licensing.

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems: CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

PAY: 

• $100,000 - $115,000/yr

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.