Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Lobby Desk in Charleston, WV, you will serve and safeguard clients in a range of industries such as Government, and more. As a Front Desk Officer at a government location, you will be the first point of contact, helping to support access management, monitor security-related systems, and provide outstanding customer service and communication. This role offers the chance to make a meaningful impact in a professional setting while representing Allied Universal with agility, reliability, innovation, teamwork, and integrity.

Position Type: Full Time

Pay Rate: $14.25 / Hour

Job Schedule:

What You'll Do:

• Provide customer service by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a government location.
• Monitor front desk activity, greet visitors, verify identification and/or credentials, and guide authorized persons in accordance with site access procedures.
• Answer phones, manage visitor logs and basic front desk records, and communicate clearly with staff, guests, and/or public visitors regarding entry requirements.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns through proper channels when needed.
• Observe lobby and reception areas for unusual activity and report security-related concerns, maintenance issues, and/or policy violations to appropriate personnel.

Minimum Requirements:

• Customer service experience is preferred.
• Alarm panel experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.