Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Communications Specialist in San Jose, CA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Officer in a dynamic tech and telecom location, you will monitor communications, track security-related activity, coordinate responses, and support site operations with professionalism and care. This role offers the chance to deliver outstanding customer service, maintain clear documentation, and work as part of an agile, reliable, and innovative team that puts people first and acts with integrity.

Position Type: Full Time

Pay Rate: $27.15 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to employees, visitors, and/or vendors by carrying out site-specific procedures, access-related protocols, and when appropriate, emergency response activities within a technology-focused location.
• Monitor radios, phones, alarms, cameras, and/or other communication systems to receive calls for service, prioritize incidents, and dispatch security-related personnel in a calm, problem-solving manner.
• Document incidents, service requests, and unusual activity in dispatch logs and/or electronic reporting systems, helping to support accurate communication and follow-up.
• Coordinate with site contacts, first responders, and/or Allied Universal personnel regarding alarms, medical calls, facility issues, and other security-related concerns.
• Conduct regular and random patrols around the business and perimeter as assigned, with working environments and conditions that may vary by location.

Minimum Requirements:

• At least 1 year of security-related experience is required.
• Being comfortable using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• A guard card or license is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. PPO14417