Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Specialist in Boston, MA, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Professional with Allied Universal at a leading financial institution location, you will monitor systems, coordinate responses to security-related incidents, and support officers and site contacts through clear communication and strong situational awareness. This role offers the chance to make an impact in a fast-paced environment while delivering exceptional service and reflecting our values of being agile, reliable, innovative, and acting with integrity through teamwork.

Position Type: Full Time

Pay Rate: $27.00 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to employees, visitors, and/or vendors by carrying out site-specific procedures, access-related protocols, and appropriate emergency response activities within a financial services location.
• Monitor phones, radios, alarms, cameras, and/or other communication systems to receive calls for assistance and dispatch personnel to incidents, service needs, and priority situations.
• Respond to incidents and critical situations in a calm, problem-solving manner, documenting details and communicating updates to site contacts, Allied Universal leadership, and/or first responders as needed.
• Maintain detailed dispatch logs, incident records, and activity reports, helping to support timely communication, accurate recordkeeping, and follow-up on security-related concerns.
• Coordinate routine and urgent communications across the location, helping to deter unauthorized activity by reporting irregularities, relaying instructions, and supporting site-specific security-related procedures.

Minimum Requirements:

• 2 or more years of security-related experience are required.
• 3 or more years of combined law enforcement, military, and/or security-related experience or a college degree is required.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.