Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal Security Services is seeking to fill the position of a Security Risk Investigations GSOC Operator in Boston, MA.

Part Time Hours Friday and Saturday

Weekly Pay Starting Rate $24.00 / hour with Paid Orientation

Candidate must have 2 or more years of Law Enforcement / Military experience

Ideal candidate would have 2 years of Security experience

As a Risk Investigations GSOC Operator, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.

Responsibilities:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Actively monitor and effectively respond to all incoming requests for assistance, and monitor and assess potential risks, dangers, and incidents that may disrupt employee’s well-being, safety, and business continuity
• Communicate risk notifications and alerts with clarity and professionalism to the appropriate parties as required per the standard operating procedures
• Actively monitor all tools and resources provided to identify and assess possible incidents; maintain proficiency with tracking and communications platforms
• Proficiently research possible incidents, either discovered from resources provided, or provided by 3rd party partners
• Constantly communicate to support travelers, employees, and offices during emergency situations
• Gather and record contact information
• Successfully meet all KPI and metrics expectations
• Follow Standard Operating Procedures for the Crisis Management & Travel Security GSOC
• Maintain the highest level of professionalism in all activities
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
• Possess a high school diploma or equivalent, or 5 years of verifiable experience
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Must possess a minimum of six (6) months of experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch operation, Technical Security Control Room, or similar environment
• Must possess work experience with each of the following:
  • A GSOC and corporate security environment
  • Handling crisis incidents in multinational company environment
  • External intelligence providers/networks or comparable organizations
  • Existing network in the industry
  • Demonstrated analytical and critical thinking skills
  • Ability to prioritize workload based on urgency
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt to a dynamic environment and working under extreme pressure
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  *A valid driver’s license will be required for driving positions only
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Must be able to work overtime as needed

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.