Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Main Lobby - Unarmed in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Officer at a busy retail and mall location, you will be the welcoming first point of contact, helping manage access, greet shoppers and staff, answer questions, and support a polished visitor experience. You will monitor cameras and alarms, document incidents, and communicate clearly with site teams while acting with integrity. Join Allied Universal to deliver reliable, people-first service through teamwork, agility, and innovation.

Position Type: Full Time

Pay Rate: $17.00 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to visitors, tenants, and staff at a retail location by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Operate the front desk by greeting and directing guests, managing visitor check-in and/or badge issuance, and helping maintain access control in accordance with site requirements.
• Monitor alarms, cameras, and communications systems from the front desk, documenting observations and reporting irregular activity per post orders.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating notifications and/or assistance as required.
• Complete daily activity logs, incident reports, and other required documentation, and communicate relevant information to site management and Allied Universal supervision.

Minimum Requirements:

• A guard card/license is preferred.
• CPR certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.