Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Telecom Command Center in Sterling, VA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal at a leading tech and data center location as a Dispatch Officer supporting critical security-related operations. You will monitor systems and alarm activity, coordinate incident response and officer dispatch, manage access control and badge activity, and document events with clear communication. Bring a customer service mindset while working with a team that is agile, reliable, and innovative, always putting people first and acting with integrity.

Position Type: Full Time

Pay Rate: $22.50 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to site personnel and visitors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a technology and data infrastructure location.
• Operate the dispatch post by monitoring alarms, access control, video surveillance, intercoms, and other site systems, and coordinating responses per post orders.
• Answer inbound calls, radio traffic, and electronic requests; document and route information to the appropriate personnel following escalation guidelines.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating notifications to site contacts and Allied Universal leadership as required.
• Create accurate, timely reports of incidents, maintenance issues, and unusual activity using client and Allied Universal reporting tools.
• Maintain activity logs, key and/or badge accountability, and other required documentation to support site operations and compliance requirements.
• Support access control processes by verifying authorization, assisting with visitor check-in and/or credential requests, and directing individuals to appropriate locations per site policy.
• Conduct regular and random patrols around the business and perimeter as directed by post orders. Working environments and conditions may vary by site.
• Help to deter unauthorized entry and/or suspicious activity by maintaining a high-visibility presence, monitoring assigned areas, and promptly reporting concerns.
• Assist with emergency and/or continuity procedures such as fire alarms, medical incidents, power issues, and system outages by coordinating communications and dispatching resources per site protocols.
• Coordinate with local emergency services and/or facility teams when requested, providing clear information and access guidance per site procedures.
• Participate in shift turnover by briefing incoming personnel on active issues, recent incidents, and outstanding tasks, and maintaining readiness of dispatch equipment and supplies.

Minimum Requirements:

• Have 1+ years of security-related experience.
• Access control and/or badge experience is preferred.
• Alarm panel experience is preferred.
• A guard card and/or license is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.