Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

RESPONSIBILITIES:

• Plays a critical role in Global Physical Security and Loss Prevention strategy by supervising the CRC Analysts in each shift, conducting remote investigations, process audits, alarm monitoring, and video surveillance from the Centralized Resource Center (CRC)Serve as the liaison between the GSOC, Contract Security Management, and Global Security Management
• Lead and supervise a team of CRC analysts during assigned shifts, ensuring adherence to SOPs, SLAs, and KPIs.
• Oversee real-time monitoring, investigations support, alarm responses, and process audits to ensure accuracy and timely execution.
• Manage incident escalations, coordinating with site security, operations, and regional/global security teams as needed.
• Conduct shift handovers with detailed reporting of ongoing investigations, incidents, and critical observations.
• Ensure staffing coverage for all shifts and adjust workload distribution based on priorities and incident volumes.
• Drive compliance with CRC protocols, including emergency response, reporting standards, and escalation matrices.
• Track shift-level performance metrics and identify opportunities for process improvement.
• Ensure data security, confidentiality, and adherence to company policies.
• Act as a point of contact for internal stakeholders requiring support from CRC operations during the shift.
• Conduct video camera review to support investigations on UTR (Under the Roof), pilferage, and shrinkage cases with reference to system reports, and process validations.
• Monitor recorded video feeds to identify potential theft/fraud activities.
• Document findings with clear evidence, timelines, and root cause analysis.
• Partner with field Loss Prevention (LP) teams to support on-ground investigation and resolution.
• Generate daily, weekly, and monthly reports summarizing investigations, audits, and alarms.
• Conduct trend analysis to identify recurring risks, high-loss areas, and emerging threats.
• Support leadership with data-driven insights to enhance decision-making.
• Collaborate with LP, Operations, Safety, and ACES teams to ensure alignment on investigation outcomes and preventive actions.
• Provide timely updates and escalation of critical cases to managers and stakeholders.
• Support training and awareness sessions to build LP culture across operations.

PREFERRED QUALIFICATIONS:

• Advanced Computer Skills: Proficiency in security information and event management (SIEM) tools, incident response software, and data analysis tools.
• Analytical Skills: Strong ability to assess complex situations and make informed decisions quickly.
• Communication Skills: Excellent verbal and written communication skills for reporting and collaboration.
• Technical Knowledge: Familiarity with network security, threat detection, and risk management principles.
• Certifications: Wicklander-Zulawski experience/certification.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

QUALIFICATIONS:

• High school diploma or equivalent, Bachelor's degree (preferred)
• One (1) year minimum of hands-on supervisory or management experience, including but not limited to: staff scheduling, performance management, team development, and conflict resolution
• Proven analytical and problem-solving skills with attention to detail.
• Proficiency in MS Office (Excel, PowerPoint, Word) and ability to work with reporting tools.
• Good written and verbal communication skills in English.
• Experience in video camera, CCTV monitoring, alarm management systems, or centralized command/control room operations.
• Ability to handle confidential information with integrity and professionalism.
• Ability to work in a 24/7 environment, including rotational shifts, weekends, and holidays.

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.