Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Mall Customer Service Patrol in New York, NY, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Patrol Officer at a prominent retail location, you will play a key role in maintaining a secure environment by conducting routine patrols and staying highly visible to help deter security-related incidents. Your presence will contribute to a welcoming atmosphere where customer service and communication are top priorities. At Allied Universal, you will join a team that values agility, reliability, and innovation, and where caring for people and acting with integrity are at the heart of everything we do. If you are ready to make a positive impact while working in a dynamic setting, we encourage you to apply.

Position Type: Full Time

Pay Rate: $19.00 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service by following security-related procedures, site-specific policies, and responding to emergency situations as needed.
• Respond to incidents and critical situations in a calm, problem-solving manner, supporting the needs of staff, visitors, and shoppers.
• Conduct regular and random patrols throughout the retail location and its perimeter to help to deter unwanted activity and identify potential concerns.
• Monitor entrances, exits, and high-traffic areas to help to deter theft and unauthorized access.
• Report all security-related incidents and observations according to Allied Universal and client protocols.
• Assist with access control processes, including verifying identification as required.
• Maintain a visible presence to help to deter disruptive behavior and provide reassurance to customers and employees.
• Collaborate with store management and Allied Universal supervisors to communicate concerns and support a welcoming environment.

Minimum Requirements:

• Loss prevention experience is preferred.
• Customer service experience is preferred.
• A guard card or license is preferred.
• A state, county, or city issued security-related license is preferred.
• Experience with access control or badge systems is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.