Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Officer - Retail Dispatch Full-Time in Los Angeles, CA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more.

As a Dispatch Officer with Allied Universal at a vibrant retail or mall location, you will play a critical role in monitoring and coordinating security-related operations. You will conduct regular patrols, maintain a visible presence to help to deter potential incidents, and respond promptly to calls for assistance. Your strong communication skills and commitment to teamwork will be essential in providing exceptional customer service to guests, tenants, and colleagues. Join a company that values agility, reliability, and integrity, and take pride in helping create a welcoming and secure environment for everyone.

Position Type: Full Time

Pay Rate: $19.58 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and manage incoming and outgoing communications using dispatch systems to support security-related operations at the retail or mall location.
• Coordinate response to incidents and critical situations in a calm, problem-solving manner, dispatching personnel as needed.
• Maintain logs and records of calls and incidents for site-specific reporting requirements.
• Provide customer service to clients, visitors, and/or tenants by following site-specific policies and procedures.
• Communicate with Allied Universal security-related personnel and on-site teams to relay important information and updates.
• Assist in helping to deter unauthorized activities by monitoring surveillance systems and/or alarm panels.
• Support emergency response activities by promptly alerting appropriate personnel and coordinating resources as directed.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Applicants must be able to speak, read, and write fluent Spanish.
• A minimum of 1 year of security-related experience is required.
• Customer service experience is preferred.
• Ability to lift up to 20 pounds is preferred.
• A guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.