Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Officer – Dispatch Driver in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more.

As a Dispatch Officer in a dynamic tech, media, and telecom location, you will play a key role in helping to monitor and coordinate security-related activities. Your responsibilities include using communication tools to support your team, assisting with access control, and providing exceptional customer service to everyone on site. This is a driving post, so a valid driver's license is required. Allied Universal values teamwork, innovation, and a people-first approach, creating an environment where you can make a difference while growing your security-related career.

Position Type: Full Time

Pay Rate: $25.00 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and coordinate all incoming and outgoing communications through various channels to support site operations.
• Dispatch Allied Universal personnel to specific locations within the tech/media/telecom environment as required for security-related incidents, emergencies, or client requests.
• Maintain detailed logs and records of all dispatch activities, including incidents and actions taken.
• Communicate clearly and professionally with on-site staff, management, and first responders to relay pertinent information and instructions.
• Assist in the implementation of site-specific protocols and procedures for access control, visitor management, and delivery coordination.
• Respond to incidents and critical situations in a calm, problem-solving manner, providing guidance and support to on-site personnel.
• Support Allied Universal team members by providing timely information and updates regarding ongoing situations or requested assistance.
• Assist in helping to deter unauthorized activity by maintaining a strong presence through continuous monitoring and prompt dispatch response.
• Provide customer service to all clients, visitors, and employees by addressing questions and/or concerns in a professional and courteous manner.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• A valid driver’s license is required in the state where the job is located.
• Access control and/or badge experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. C15802