Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Officer - Retail Front Desk in Mason, OH, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more.

As a Front Desk Officer with Allied Universal, you will play a key role in creating a welcoming and secure environment at a retail location. You will be the first point of contact for visitors and employees, managing access control, assisting with visitor inquiries, and providing security-related support. By remaining attentive and approachable, you help to deter incidents while delivering excellent customer service. Join a team that values integrity, teamwork, and innovation, and make a positive impact every day in a dynamic retail setting.

Position Type: Full Time

Pay Rate: $17.00 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide excellent customer service to clients, visitors, and/or employees by following security-related procedures and site-specific policies at the front desk.
• Monitor access to the location, verifying credentials and assisting with visitor management in accordance with established guidelines.
• Respond to incidents and critical situations at the front desk in a calm, problem-solving manner, escalating issues when necessary.
• Maintain a visible presence at the front desk to help to deter unauthorized activity and promote a welcoming environment.
• Communicate clearly and professionally with clients, visitors, and/or employees, providing information and assistance as needed.
• Document observations, incidents, and/or unusual occurrences in accordance with company and client protocols.
• Support emergency response activities at the front desk as directed by site leadership and Allied Universal protocols.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• At least 6 months of security-related experience is required.
• Experience with access control and/or badge systems is preferred.
• Comfortable using a computer or tablet is preferred.
• CPR and/or First Aid certification is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.