Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description:

Location: Louisville KY

• Greet and direct all client employees and guests
• Provide professional first impression to employees and guests
• Partner with client internal and external teams to coordinate building access as appropriate
• Learn, utilize and maintain in-depth knowledge of the Lenel badging system and all badging processes
• Ensure that all complaints, questions, concerns, and suggestions, from associates or guests, are addressed and conducts a follow-up, if needed
• Cultivate relationships with associates, to better understand their requirements and improve client's ability to address them
• Provide high touch support to associates in the workplace, specifically in lobbies and other high traffic areas; this includes, providing associates with tools, support and information about the building(s)
• Regularly assess space readiness; ensuring lobby areas are welcoming, safe and ready for occupancy
• Ensure complaints, questions, concerns, and suggestions, from associates and guests, are adequately addressed
• Manage card access requests, approve, process and ship access cards to employees across the enterprise
• Create and assign badge access levels
• Create and disseminate badge audits, reports, and metrics
• Perform service troubleshooting and basic vendor coordination for service calls
• Handle invoicing, alarm permits, false alarm audits
• Manage response plans
• Manage intrusion alarm system code requests

• High school diploma or equivalent
• Prior professional or educational (internship or volunteer) administrative or direct customer service experience
• Excellent oral and written communication skills; able to correspond and interact with individuals at all levels in the organization
• Organizational skills; detail-oriented, self-starter, with exceptional organizational skills
• Problem-solving skills; ability to act or respond, with minimal information
• Demonstrate a high degree of integrity, accountability, character, and strong work ethic
• Ability to multitask and organize with competing demands for priority

• Prior access control or security badging/identification system experience

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.