Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Officer - Residential Front Desk Patrol in Wilmington, DE, you will serve and safeguard clients in a range of industries such as Residential, and more.

As a Front Desk Security Officer with Allied Universal at a residential location, you will be the first point of contact for residents and guests, providing a welcoming presence and exceptional customer service. Your role involves monitoring entry points, verifying credentials, and assisting with inquiries to help maintain a secure environment. You will help to deter security-related incidents through your attentiveness and strong communication skills, embodying our values of reliability, teamwork, and integrity while putting people first in every interaction.

Position Type: Full Time

Pay Rate: $17.00 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Greet residents, guests, and visitors in a professional and courteous manner while stationed at the front desk.
• Monitor access to the residential location, verifying identification and/or credentials as required by site-specific policies.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established procedures.
• Maintain detailed and accurate records of daily activities, incidents, and/or unusual occurrences as directed by Allied Universal and site management.
• Assist with visitor management processes, including logging visitors and issuing passes according to site protocols.
• Provide customer service by addressing inquiries and/or concerns from residents and visitors in a helpful manner.
• Support emergency response activities as needed, following site-specific instructions and Allied Universal guidelines.
• Help to deter unauthorized access and/or suspicious activity by maintaining a visible presence at the front desk.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.