Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Officer - Financial Dispatch Operations in Farmington, MI, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more.

As a Dispatch Officer with Allied Universal at a financial institution location, you will play a key role in monitoring and coordinating security-related activities from a central command post. Your responsibilities will include managing communications, responding to incidents, and supporting on-site teams to help to deter potential issues. You will utilize technology and strong customer service skills to provide a welcoming environment for clients and visitors. Join a team that values integrity, teamwork, and innovation, where your contributions help create a positive and secure experience for everyone on site.

Position Type: Full Time

Pay Rate: $20.15 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and operate communication systems to dispatch security-related personnel and resources as needed within the financial institution location.
• Receive and document incoming calls, alarms, and incidents, prioritizing responses based on urgency and established protocols.
• Coordinate with on-site personnel to provide timely updates and support during incidents and/or emergencies.
• Maintain accurate records of all dispatch activities, including incident reports and communication logs.
• Assist in implementing site-specific policies and procedures related to security-related operations and emergency response.
• Provide customer service by addressing inquiries from staff and visitors, and directing them to the appropriate resources or personnel.
• Support regular communication between Allied Universal, site personnel, and local authorities as required.
• Help to deter unauthorized activities by maintaining a visible presence through communication and monitoring systems.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Experience with alarm panels is preferred.
• CPR certification and/or First Aid certification is preferred.
• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.