Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Officer – Dispatch Center Tech Site in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more.

As a Dispatch Officer in a dynamic tech-focused location, you will play a key role in monitoring and coordinating security-related activities to help maintain a secure environment. Your responsibilities include managing communications, supporting incident response, and providing outstanding customer service to all personnel and visitors. At Allied Universal, we value teamwork, integrity, and innovation, and we are committed to creating a welcoming atmosphere where your contributions make a difference every day. Join us to be part of a caring culture that puts people first and supports your professional growth.

Position Type: Full Time

Pay Rate: $22.80 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner, utilizing communication and coordination skills.
• Monitor and manage incoming and outgoing communications, including phone calls, radio traffic, and electronic messages, to support operations at the location.
• Dispatch security-related personnel and resources as needed to various areas within the location based on incidents, alarms, or requests for assistance.
• Maintain detailed logs and records of all communications, incidents, and dispatch activities in accordance with site protocols.
• Coordinate with on-site personnel and/or external emergency services as required during incidents or emergencies.
• Conduct regular status checks with field personnel to help to deter unauthorized activities and support ongoing operations.
• Assist with access control procedures by monitoring entry and exit points remotely and/or coordinating responses to access requests.
• Support Allied Universal management and site leadership with reporting and communication related to security-related activities.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must have at least 3 years of combined law enforcement, military, or security-related experience or possess a college degree.
• Must have at least 2 years of security-related experience.
• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• A guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. C15802