Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Officer - Front Desk - Full Time in Madison, WI, you will serve and safeguard clients in a range of industries such as Healthcare, and more.

As a Front Desk Security Professional with Allied Universal in a healthcare location, you will be the first point of contact for visitors and staff, providing a welcoming presence while monitoring access and assisting with security-related matters. You will help to deter incidents by maintaining a visible presence and supporting access control procedures, all while delivering outstanding customer service. Join our team and be part of a caring culture that values teamwork, integrity, and innovation as you contribute to a secure environment for everyone at the location.

Position Type: Full Time

Pay Rate: $20.50 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide customer service to clients, visitors, and staff by carrying out security-related procedures and site-specific policies at the front desk of a healthcare location.
• Monitor access to the facility, verifying identification and credentials of individuals entering and exiting the premises.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.
• Maintain detailed and accurate logs of daily activities, visitor check-ins, and any unusual occurrences.
• Assist with emergency response activities as directed, communicating promptly with appropriate personnel and/or authorities.
• Support the overall security-related operations of the location by remaining alert and attentive to potential risks or suspicious activity.
• Communicate professionally and courteously with all individuals at the front desk, providing information and assistance as needed.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Customer service experience is preferred.
• Experience with access control and/or badge systems is preferred.
• A Security Professional Guard Card or license is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.