Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Professional – Dispatch Operations in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more.

As a Dispatch Officer within a leading Tech/Media/Telecom location, you will play a crucial role in monitoring and coordinating security-related operations. You will conduct routine patrols, maintain a visible presence to help to deter incidents, and provide exceptional customer service and communication to all visitors and staff. At Allied Universal, you will be part of a team that values agility, reliability, and innovation, working together with integrity to put people first. This role offers the opportunity to make a meaningful impact in a dynamic and fast-paced environment.

Position Type: Full Time

Pay Rate: $22.80 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Operate dispatch systems to monitor and coordinate security-related communications throughout the location.
• Receive and respond to calls for service, incidents, and emergencies in a calm, problem-solving manner.
• Document and relay information to appropriate personnel and/or emergency responders as needed.
• Assist in maintaining logs and records of all communications and incidents.
• Provide customer service by following site-specific policies and procedures.
• Help to deter unauthorized activity by maintaining awareness of all reported incidents and responding appropriately.
• Support Allied Universal team members and site staff by facilitating clear and timely communications.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must have at least 2 years of security-related experience or 3 years combined law enforcement, military, or security-related experience, or possess a college degree.
• Comfortable using a computer or tablet is preferred.
• Access control or badge experience is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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