Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Officer - Dispatch Operations in Raleigh, NC, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more.

As a Dispatch Officer with Allied Universal serving a financial institution location, you will play a critical role in maintaining a secure environment by monitoring alarm panels, managing access control systems, and coordinating response efforts. Your responsibilities will include conducting routine patrols, staying alert to identify and report any security-related incidents, and remaining highly visible to help to deter unwanted activity. You will interact with clients and visitors, providing outstanding customer service while communicating important information to the appropriate personnel. This position is ideal for individuals who thrive in fast-paced environments, enjoy multi-tasking, and are passionate about making a positive impact through teamwork and integrity. Join Allied Universal and become part of a team that values innovation, reliability, and putting people first.

Position Type: Full Time

Pay Rate: $22.68 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Handle incoming and outgoing communications, including calls and messages, in a professional and timely manner to support security-related operations at the location.
• Monitor security-related systems such as alarms, cameras, and access control panels to help to deter unauthorized activity.
• Dispatch security personnel and/or emergency responders to incidents and critical situations as required.
• Document and report security-related incidents, observations, and activities accurately and promptly.
• Collaborate with on-site personnel and/or law enforcement as needed to address security-related situations.
• Follow site-specific policies and procedures while providing customer service to clients and visitors.
• Respond to security-related incidents and emergencies in a calm, problem-solving manner, following Allied Universal protocols.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must have at least 2 years of security-related experience.
• Must be at least 21 years of age.
• Alarm panel experience is preferred.
• Customer service experience is preferred.
• Access control and/or badge experience is preferred.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.