Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Professional - CRE Front Desk in Burbank, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate and more .

As a Front Desk Officer with Allied Universal at a commercial real estate location, you will be the first point of contact for all visitors, tenants, and employees. In this highly visible position, your primary responsibilities will include monitoring access points, managing visitor logs, and assisting with badge and access control procedures. You will also respond to security-related incidents and requests, providing outstanding customer service while using computer or tablet systems to support daily operations. Your presence at the front desk will help to deter unwanted activity and foster a welcoming and professional environment. Allied Universal is committed to a people-first culture, teamwork, and acting with integrity, and you will play a key role in upholding these values while delivering reliable and innovative service to everyone at the location.

Position Type: Full Time

Pay Rate: $18.75 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide customer service to clients, visitors, and tenants by carrying out security-related procedures and site-specific policies at the front desk.
• Monitor access to the location by verifying credentials and authorizing entry for visitors, contractors, and vendors as per established protocols.
• Respond to incidents and critical situations at the front desk in a calm, problem-solving manner, following Allied Universal and site-specific guidelines.
• Assist in maintaining a visible front desk presence to help to deter unwanted activity and/or unauthorized access.
• Document and report security-related incidents, observations, and irregularities to the appropriate personnel and/or management as required.
• Support emergency response activities at the front desk, including communicating with building management and emergency services when appropriate.
• Provide information and assistance to tenants, guests, and visitors while maintaining a professional and courteous demeanor.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Customer service experience is preferred.
• Experience with alarm panels is preferred.
• Comfortable using a computer or tablet is preferred.
• Experience with access control systems or badge systems is preferred.
• A valid Guard Card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.