Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Professional -Media Facility - Full Time in San Jose, CA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom and more .

As a Dispatch Officer with Allied Universal in a dynamic tech and media environment, you will play a critical role in supporting security-related operations by monitoring and coordinating communications across the location. Your responsibilities will include responding promptly to incoming calls, dispatching resources as needed, and maintaining detailed records of incidents and activities. You will help to deter potential security-related incidents through proactive communication, situational awareness, and collaboration with onsite teams. This role is ideal for individuals who excel in fast-paced environments and are passionate about providing outstanding customer service. With a focus on teamwork, integrity, and innovation, you will contribute to a caring culture that puts people first while supporting the overall mission of Allied Universal.

Position Type: Full Time

Pay Rate: $27.15 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and respond to incoming communications, including alarms and emergency calls, to coordinate appropriate security-related responses at the location.
• Dispatch security personnel to incidents, events, or areas of concern based on established protocols and site-specific procedures.
• Maintain accurate records of all dispatch activities, incidents, and communications in accordance with company and client requirements.
• Collaborate with site personnel and law enforcement as needed to address security-related incidents and/or emergencies.
• Provide customer service to clients, visitors, and employees by addressing inquiries and assisting with access control or visitor management as directed.
• Support Allied Universal management by following all site-specific policies, procedures, and post orders.
• Respond to incidents and critical situations in a calm, problem-solving manner, prioritizing communication and coordination.
• Utilize security-related technology, such as two-way radios, telephones, and computer systems, to support dispatch operations.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must have at least 1 year of security-related experience.
• Customer service experience is preferred.
• Experience with access control or badge systems is preferred.
• Comfortable using a computer or tablet is preferred.
• Possession of a Guard Card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.