Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Professional- Telecom Dispatch in Dallas, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom and more .

As a Dispatch Officer with Allied Universal in a dynamic tech, media, and telecom location, you will play a crucial role in supporting security-related operations by coordinating communication and response efforts. Your responsibilities will include monitoring security systems, managing access control, and dispatching personnel to various areas as needed. You will help to deter incidents by maintaining a strong presence and providing clear, professional communication with both team members and visitors. This position offers the opportunity to interact with a diverse group of people, deliver outstanding customer service, and contribute to a secure environment. At Allied Universal, we value agility, reliability, and innovation, and we are committed to fostering a caring culture where teamwork and integrity are at the forefront of everything we do. Join us to make a meaningful impact in a fast-paced, technology-driven setting.

Position Type: Full Time

Pay Rate: $21.16 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols for the location.
• Monitor and coordinate communications for the site, dispatching personnel as needed to address security-related concerns.
• Maintain accurate logs and records of all calls, incidents, and dispatch activities.
• Assist in the coordination of emergency response efforts and/or drills as required by site policies.
• Communicate clearly and professionally with on-site personnel, visitors, and external emergency responders as needed.
• Support regular and random patrols by coordinating with field personnel and relaying information as necessary.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must have at least 2 years of security-related experience.
• Must be at least 21 years of age.
• Access control and/or badge experience is preferred.
• CPR certification is preferred.
• Customer service experience is preferred.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.