Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

Allied Universal is looking for a Lobby Concierge Guest Specialist
Ability to Give the Absolute Best Guest Service for Residents

Must be over the age of 21

Customer service oriented with good communication skills (both verbal and written) 
Prior Hospitality Experience is a PLUS!
Professional image and attitude
Ability to perform duty in formal business attire and maintain attire to ensure a sharp, clean, and professional appearance 
Punctual and reliable with the ability to maintain a consistent schedule

*Must have updated resume uploaded to schedule an interview*

As a Security Officer—residential Access Control in Philadelphia, PA, you will serve and safeguard clients in a range of industries, including Residential.

As a Front Desk Security Professional with Allied Universal at a residential location, you will be the first point of contact for residents and visitors, providing a welcoming and professional presence. Your primary responsibilities will include monitoring access, verifying credentials, and assisting with visitor management to help to deter security-related incidents. You will utilize computer or tablet systems to log activities and communicate with building management as needed. Exceptional customer service and communication skills are essential, as you will interact regularly with residents, guests, and staff. By upholding Allied Universal's values of agility, reliability, and integrity, you will contribute to a positive and secure environment where people feel cared for and supported. This is an excellent opportunity to make a meaningful impact in a residential community while growing your career with a company that puts people first.

Position Type: Full Time

Pay Rate: $19.28 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide customer service to residents, guests, and visitors by carrying out security-related procedures and site-specific policies at the front desk.
• Monitor access to the residential location, verifying identification and/or credentials as required.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.
• Maintain detailed and accurate records of daily activities, incidents, and/or unusual occurrences at the front desk.
• Communicate professionally with residents, guests, and property management to address inquiries and/or concerns.
• Assist with emergency response activities as appropriate, coordinating with Allied Universal and local authorities when necessary.
• Support a welcoming environment while helping to deter unauthorized access and/or disruptive behavior at the location.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must have at least 1 year of security-related experience.
• Must be at least 21 years of age.
• Customer service experience is preferred.
• Experience with access control or badge systems is preferred.
• Comfortable using a computer or tablet is preferred.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.