Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Officer - Dispatch Desk in San Francisco, CA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom and more .

As a Dispatch Officer with Allied Universal at a leading tech and media location, you will play a key role in supporting security-related operations by monitoring communications, coordinating responses, and assisting with access control. Your responsibilities will include managing incoming calls, dispatching security personnel to incidents, and maintaining detailed records of all activities. You will use computer systems and tablets to track information and communicate with team members, helping to deter incidents and promote a secure environment. This position offers the opportunity to interact with a diverse group of professionals and contribute to a collaborative, people-first culture. If you are passionate about providing exceptional customer service and thrive in a fast-paced, innovative setting, this role is an excellent opportunity to grow your career with Allied Universal.

Position Type: Full Time

Pay Rate: $30.88 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and manage incoming and outgoing communications for the location, including radio, phone, and electronic systems, to support security-related operations.
• Dispatch security-related personnel to incidents and/or areas of concern as needed, following site-specific protocols.
• Maintain accurate logs and records of all communications, incidents, and dispatch activities in accordance with Allied Universal and site-specific procedures.
• Assist in coordinating emergency response activities by relaying critical information to appropriate personnel in a calm, problem-solving manner.
• Provide customer service by addressing inquiries and requests from employees, visitors, and/or contractors in a professional manner.
• Support security-related procedures and site-specific policies to help to deter unauthorized access and/or suspicious activity within the location.
• Collaborate with on-site security-related teams and management to communicate updates and relay important information as required.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must have at least 1 year of security-related experience.
• Must be at least 21 years of age.
• Access control and/or badge experience is preferred.
• Comfortable using a computer or tablet is preferred.
• CPR certification is preferred.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.