Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Officer - Dispatch Specialist in Raleigh, NC, you will serve and safeguard clients in a range of industries such as Financial Institutions and more .

As a Dispatch Officer with Allied Universal at a financial institution location, you will play a key role in maintaining a secure environment by monitoring and coordinating security-related activities from a central command post. Your responsibilities will include managing communications, dispatching security personnel as needed, and utilizing technology to track incidents and respond promptly to situations. You will help to deter security-related incidents through your presence and quick response, while also providing outstanding customer service to staff and visitors. This position requires driving responsibilities, so a valid driver's license is necessary. At Allied Universal, we value teamwork, integrity, and a people-first approach, empowering you to make a meaningful impact every day while working in a dynamic and supportive environment.

Position Type: Full Time

Pay Rate: $19.24 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and manage incoming calls, alarms, and/or radio communications to coordinate appropriate security-related responses at the location.
• Dispatch security personnel to incidents and critical situations in a calm, problem-solving manner, following site-specific protocols.
• Document and report all incidents, activities, and/or unusual occurrences according to established procedures.
• Provide customer service by assisting visitors, employees, and/or contractors with inquiries and access control procedures.
• Maintain awareness of surroundings and help to deter unauthorized activity through attentive monitoring and communication.
• Collaborate with on-site personnel and Allied Universal management to support security-related operations and emergency response activities.
• Follow all site-specific policies and procedures while carrying out dispatch duties.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must have at least 2 years of security-related experience.
• Must be at least 21 years of age.
• A valid driver’s license is required for driving positions only.
• Comfortable using a computer or tablet is preferred.
• Access control or badge experience is preferred.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.