Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Officer - Retail Dispatch in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Retail/Malls and more .

Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you’ll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability—giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As a Dispatch Officer with Allied Universal at a bustling retail and mall location, you will play a key role in helping to maintain a secure environment for visitors, tenants, and staff. Your responsibilities will include monitoring and coordinating security-related communications, dispatching officers to incidents, and supporting routine patrols throughout the property. You will remain highly visible to help deter unwanted activity and provide outstanding customer service to everyone you encounter. This position requires the ability to ride a bike and is a driving post, so a valid driver's license is necessary. At Allied Universal, we value agility, reliability, and innovation, and we are committed to a caring culture that puts people first. Join our team and contribute to a collaborative environment where integrity and teamwork are at the core of everything we do.

Position Type: Part Time

Pay Rate: $25.50 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and operate communication systems to dispatch security-related personnel and resources as needed throughout the retail and mall location.
• Receive and document calls for service, incidents, and emergencies, relaying information to appropriate Allied Universal team members and/or local authorities.
• Maintain detailed logs and records of all dispatch activities, incidents, and communications.
• Provide customer service by assisting visitors, tenants, and staff with inquiries and requests related to security-related matters.
• Coordinate with on-site security-related personnel to help to deter unauthorized activities and respond to incidents in a calm, problem-solving manner.
• Support emergency response activities by communicating critical information and following site-specific protocols.
• Assist with regular and random patrol coordination around the business and perimeter, adapting to varying working environments and conditions as required by the location.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• At least 1 year of security-related experience is required.
• Ability to ride a bike is required.
• Access control and badge experience is preferred.
• A valid driver's license in the job state is required and must meet Allied Universal driver policy requirements for driving positions only.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.