Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Professional - Front Desk in San Mateo, CA, you will serve and safeguard clients in a range of industries.

We are looking for a dynamic individual to join us as a Front Desk Receptionist, a key role in our security program and the seamless operation of our daily activities. As the first point of contact for guests, clients, and customers, the Receptionist will be responsible for creating a positive first impression. This role demands a professional demeanor and appearance that reflects our company’s values and enhances the customer experience. Exceptional customer service skills are essential, along with the ability to effectively manage conflicts through strong communication.

The ideal candidate will excel in critical thinking to navigate potentially stressful situations, demonstrate keen social awareness, and know when to seek assistance. Technical proficiency, solid computer skills, a friendly email manner, keen observational abilities, and the ability to remain calm under pressure are critical attributes for this position. Upholding security and facility regulations, protecting confidential information, and supporting administrative tasks and special events are also important responsibilities

Position Type: Full Time

Pay Rate: $27.00 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Provide customer service to clients and visitors by carrying out security-related procedures and site-specific policies at the front desk.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Monitor access to the location, verifying identification and managing visitor logs as required.
• Communicate with staff and visitors to address questions and provide information related to security-related matters.
• Assist with emergency response activities when appropriate, following established protocols.
• Maintain a professional presence at the front desk to help to deter unauthorized access and/or suspicious activity.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• California Security Professional Guard Card preferred.
• Be at least 18 years of age for unarmed roles; 21 or older for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.