Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401(k), employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal Services is currently searching for a Global Security Service Coordinator in Austin, TX.

Pay Rate: $25.00/ per hr

Schedule:

Monday - Friday (0700 - 1545)

*Must have experience in tech support or tech and security experience on your resume*

Job Title: Global Security Service Coordinator
As a Security Service Coordinator for Global Security, you coordinate the elements of a response for a global team of security technicians that ensure access control and security systems are maintained and serviced in a timely and efficient manner. You will work with clients, technicians, and other key stakeholders, processing service requests in a professional, detailed and expedient manner. Employee may be required to work shifts outside regular business hours. This role is 100% on site in Austin, TX.

Key Responsibilities:

• Manage the schedule for a team of technicians located worldwide.
• Respond to service requests from clients and schedule service appointments for technicians.
• Monitor progress of service appointments, ensuring service tickets are completed on time.
• Communicate via email and by phone with clients and technicians to provide updates on service appointments and resolve any issues.
• Ensure service tickets are accurately documented in the company's service management system
• Provide exceptional customer service to clients and ensure that their inquiries are handled in a professional and timely manner.
• Work with other departments to resolve issues that may arise during service appointments.
• Maintain an up-to-date knowledge of security products and services offered by the company.
• Navigate and adapt to change quickly and effectively in a fast-paced environment, while staying productive and focused.
• Manage time, prioritize tasks, allocate resources, and manage multiple deadlines
• Communicate effectively, listen actively, and provide feedback.

Skills and Qualifications: 

• High school diploma required; some college preferred.
• Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted.
• Excellent customer service skills 
• Strong communication skills, both written and verbal
• Analyze information, utilize good judgment to develop solutions and convey them to the team
• Excellent organizational skills with the ability to manage multiple priorities and deadlines within a short amount of time
• Ability to work independently and as part of a team.
• Able to accept constructive criticism, bounce back from setbacks, stay calm, focused, and positive in stressful times
• Familiarity with service management software and iOS applications preferred.
• Familiarity with Lenel Access Control System, Milestone video management and FileMaker is preferred
• Familiarity with security technology and services is preferred.
• Ability to maintain confidentiality and professional decorum.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.