Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Position Overview
We are seeking an experienced Account Manager to oversee the day-to-day security operations at a downtown Chicago museum. This role requires strong leadership and excellent customer service skills, as the Account Manager will be responsible for managing a team of security officers and ensuring that high-quality security services are provided to protect people and property. The ideal candidate must possess key competencies such as staff management, financial management, and integrity, with a demonstrated ability to motivate and direct others. Problem-solving, conflict management, and time management are critical, as well as a customer-focused approach to ensure client satisfaction. Supervisory experience is necessary, with the ability to train, mentor, and coach security staff. A background in security operations, law enforcement, or military service is preferred, and the ability to work weekends and assist with hiring and staffing needs is required. The candidate must also possess excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Job Details

• Pay Rate: USD $70,000 - 74,000 per year 
• Employment Type: Full-Time
• Work Schedule: Must be willing to work weekends

Responsibilities

• Supervise the day-to-day security operations of an assigned client site.
• Manage a team of security officers, including hiring, scheduling, payroll, training, coaching, and development.
• Ensure the client site is provided with high-quality security services to protect people and property.
• Build and maintain effective relationships with clients and employees.
• Coordinate support services to meet or exceed financial and operational goals.
• Handle escalated security issues or emergencies appropriately.
• Communicate staffing needs and assist recruiters in hiring quality candidates.
• Conduct training and ensure all security personnel meet company standards.
• Maintain and update personnel records, including grievances and performance evaluations.
• Manage uniforms, equipment, and supplies, ensuring proper inventories and maintenance.
• Develop and maintain site-specific operational procedures and emergency protocols.
• Capably utilize WinTeam for scheduling, billing, and reporting.
• Enforce company policies and ensure compliance with contractual requirements.

Qualifications

• Previous contract security, facilities management, military, or law enforcement experience.
• At least two years of business management, operations, or supervisory experience.
• Experience in hiring, developing, and motivating staff.
• Outstanding interpersonal and communication skills.
• Ability to manage multiple priorities and complex situations.

Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account.  Meet or exceed financial & operational goals; provide quality customer service.   Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.  Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES:

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately
• Other management responsibilities as determined by leadership
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions.  Ensure complete customer satisfaction
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

QUALIFICATIONS:

• Four (4) year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff
• Outstanding interpersonal and communications skills
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Previous payroll, billing and scheduling experience preferred
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude
• Key Competencies:  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.  Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.