Allied Universal

GSOC Supervisor

Job Locations US-MA-Framingham
Category (Portal Searching)
Security Officer Level
Business Unit


Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

The Global Security Operations Center (GSOC) Supervisor supports global security management and other business function leaders for a high-profile client. This position reports directly to the Account Manager and supervises GSOC Analysts and associated projects. The GSOC Supervisor is expected to perform shift briefings, monitor team health, and ensure training requirements are met. The GSOC Supervisor is the local point of contact on all processes within the GSOC and directly responsible for the execution and improvement of policies, procedures, and processes.


Pay Rate $28.00




  • Serve as communications hub for the Global Security department
  • Act as the initial point of contact in the GSOC for any business risk pertaining to the protection of the client’s people, assets, operations, and reputation
  • Oversee the operations of the GSOC, ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across all aspects of the operation
  • Work with the leadership team to prepare for, respond to, and recover from all incidents and crisis events that may impact the client domestically and internationally
  • Create and develop programs and processes that scale and balance near-term goals and long-term strategy
  • Ensure technical solutions, workflows, and processes for the GSOC continue to be accurate, efficient, and innovative; undertake quality assurance measures and develop and implement solutions to resolve deficiencies
  • Communicate and disseminate information to key stakeholders using established communication methods and procedures
  • Promote a culture that sustains employee satisfaction and retains a skilled and motivated workforce
  • Ensure staffing levels meet operational needs and operators are trained appropriately for their roles; develop and implement department and site-specific training programs to ensure the success of the GSOC operation
  • Provides back-up, support, and on-call function as-needed


  • Pass any State-required training or other qualifications for licensing
  • Bachelor’s degree or higher in Intelligence Studies, National Security, Political Science, International Affairs, Criminal Justice, Law Enforcement, Statistical Analysis, or a related field.
  • Minimum of three (3) years of intelligence, corporate, military, law enforcement, and/or security experience
  • Minimum of three (3) years of working in and leading personnel in a Global Security Operation Center (GSOC), or similar command center environment
  • Strong project management skills, with the ability to work in and define ambiguity/gray areas while adhering to tight deadlines in a fast-paced environment
  • Demonstrated analytical, critical thinking, and problem-solving skills
  • Experience creating training material and conducting training programs
  • Ability to work and communicate effectively with all levels of leadership
  • Excellent professional writing and briefing skills; demonstrated proficiency in clearly communicating highly technical security concepts to non-security audiences in business terms.
  • Corporate investigations experience is preferred.
  • Experience learning and quickly becoming proficient maintaining databases and utilizing software applications, such as:, intelligence subscription databases, other intelligence analysis and data collection tools, case management tools, social media analysis tools and geographic information systems, as well as the Microsoft Office suite.




Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:


If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

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